Privacy Policy
Overview
Skyline Asia Travel uses this website to receive travel inquiries, answer questions, prepare custom quotes, and coordinate trip planning by email, WhatsApp, phone, or our official social channels. This policy explains what information we collect and how we use it.
Information We Collect
When you submit a trip inquiry, we may collect your name, email address, phone or WhatsApp number, departure city, destination, travel dates, number of travelers, preferred package, and any message or special request you choose to send.
If you decide to continue with a booking, we may ask for additional information needed to arrange travel services, such as traveler names, passport details, dates of birth, accommodation preferences, flight preferences, emergency contact details, or other information required by airlines, hotels, tour operators, insurers, immigration authorities, or destination partners.
Website and Communication Data
We may receive basic technical information such as your browser type, device details, pages visited, approximate location derived from technical signals, and error or performance information. If you contact us through WhatsApp, Instagram, Facebook, TikTok, email, or another third-party service, that service may also process your information under its own privacy terms.
How We Use Information
We use inquiry details to respond to your request, prepare travel options, share quotes, coordinate bookings, and provide customer support before, during, and after your trip.
We may also use information to verify trip details, send itinerary or payment instructions, manage changes or cancellations, improve our service, prevent fraud or misuse, keep business records, and comply with legal or supplier requirements.
Payments and Sensitive Information
This website does not collect payment card details or process checkout payments directly. Payment instructions, deposits, balances, or refund details are handled only after we have reviewed your request and shared a written quote, invoice, or booking instruction.
Please do not send full payment card details, passwords, one-time codes, or unrelated sensitive information through the inquiry form, email, WhatsApp, or social media.
When We Share Information
We do not sell your personal information. We may share necessary booking details with airlines, hotels, transfer providers, tour operators, visa or insurance partners, payment or banking providers, technology providers, and other travel suppliers only when needed to respond to your inquiry, prepare a quote, complete a booking, provide support, or meet legal requirements.
How Long We Keep Information
We keep inquiry and booking information for as long as needed to handle your request, provide travel support, maintain business records, resolve disputes, and meet legal, accounting, tax, supplier, or fraud-prevention requirements. When information is no longer needed, we take reasonable steps to delete it, anonymize it, or keep it securely archived.
Security
We use reasonable administrative, technical, and organizational safeguards to protect the information we handle. No website, email, messaging service, or internet transmission is completely secure, so please use care when choosing what information to send electronically.
Your Choices
You may ask us to review, correct, update, or delete the personal information we hold about you, subject to booking, legal, accounting, security, and supplier record requirements. You can also ask us to stop using your details for follow-up marketing messages.
Children
Our services are intended for adults who can make travel inquiries and booking decisions. If a child is included in a trip, a parent, guardian, or authorized adult should provide any required travel details.
Updates to This Policy
We may update this privacy policy when our services, website features, suppliers, or legal requirements change. The updated date at the top of this page shows when this policy was last revised.
Contact
For privacy questions, contact us at info@skylineasiatravel.com.